Senior Director, Partner Engagement and Success

Be a part of the team working to transform technology by ensuring that the people who build technology mirror the people who use it! You will work two days a week in our Palo Alto office and three days a week remotely.

Reporting to the Senior Vice President of Investor Programs, Business Development, and Partner Programs, the Senior Director of Partner Engagement and Success will create a robust, reciprocal ABI industry partner network and ensure that our partners derive maximum value from their engagement with ABI. The employee will collect and advance market intelligence about best practices for women in technology, extend that knowledge to and from partner companies, and create service efforts for ABI partners and ABI. The role will develop new products and expand existing products by combining ABI digital assets, ABI’s organizational transformation intelligence and products, other ABI products, ABI industry partner executive networks matched with ABI board executives, and new external knowledge, transforming these components into products for use by ABI industry partners and ABI.

Of key importance to the role is the interest in and ability to focus on what is new and unexplored on behalf of the advancement of the ABI industry partner network and the women in tech they employ.

This role will interface and collaborate with key influencers and decision makers including executives at the partner companies, ABI executive staff and ABI Board of Trustees.

Responsibilities

Essential job functions include but are not limited to:

  • Design a partner network that engages some of the top companies in the world
  • Create substantive value for these partner companies across four main partner facets—engineering, diversity & inclusion, recruiting, and individual technical women
  • Develop and implement new and existing partner products based on assessment and needs of the partners, collaborating closely with internal groups including organizational transformation and the Grace Hopper Celebration team
  • Design, develop, and implement the systems needed to advance the partner network while providing continuous support and appropriate success measurements to the partners. Key to the success is close collaboration with ABI’s CIO
  • Manage a team that may include partner director and program manager employees whose roles include to own the success of ABI’s partners, including partner onboarding, implementation outcomes, business value creation, and retention
  • Target and reach key executives at all partner organizations and build relationships
  • Create value for ABI Partner Companies
    • Develop strong understanding of needs and objectives of partner companies
    • Create new offerings based on existing partnerships and targeted growth markets
  • Develop Products
    • Build advanced segmentations of ABI supporters (Partners, Sponsors, Donors)
    • Convert data in data products for consumption by a variety of audiences
    • Create annual State of Women in Technology Report based on input from ABI partners and org transformation
    • Establish insights to inform partner social media strategy
    • Generate new intelligence surrounding GHC
    • Operationalize analytic insights as a roadmap in ABI systems

Milestones

The milestones to be completed through the first six months include the following:

  • Establish Baseline Intelligence – Work closely with ABI’s CIO to develop a data view needed by the partners and building a series of analytic models to fully understand who supports ABI, how, when, and where the opportunities exist
  • Assess the State of Partners – Meet with a majority of partners and interview them to understand how they interact with ABI currently, the value they derive, and how ABI could better serve them
  • Identify and meet with key executives, including ABI partner executives and ABI Board of Trustee members
  • Build a Pipeline of Target Accounts – After the interviews determine which existing partner companies will be interested in piloting and co-creating new programs
  • Draft the initial New Service Offerings – Start building the initial business cases for each new service offering

The milestones to be completed through the first twelve months include the following:

  •  Finish New Service Offering Business Cases and create corresponding marketing plans – obtain requisite sign off and then formally launch to market
  • Design the surveys to be used in the State of Women in Technology report – create two surveys, one for ABI sponsors and one for partner companies
  • Begin building social media based insights – collect, analyze, and synthesize what is happening in the social media world related to ABI,  working closely with the ABI’s social media team, for GHC, and with women (and minorities) in Tech
  • Generate Profile Segmentations – consolidate, cleanse, and model data to create the segmentations
  • GHC New Insights – design and execute new insights to be generated during and after GHC, working closely with the GHC team
  • Achieve determined retention of existing ABI partners, of new ABI partners, and implement a partner engagement measurement tool

The milestones to be completed through the first eighteen months include the following:

  • Pilot 3 to 6 new solution and service offerings, working closely with Organizational Transformation
  • Develop a roadmap and plan year 2 expanded solution and service offerings
  • Produce and disseminate the 1st State of Women in Technology Report

Knowledge, Skills, and Abilities

A seasoned and mature leader with at least seven years of broad programmatic, partnership, and operational experience, the Director of Partner Engagement and Success will have the following attributes:

  • Proven ability to influence without authority
  • Demonstrated ability to continuously learn and strengthen personal skills based on an evolving organizational landscape
  • Demonstrated cross-functional leadership ability, employing a flexible style
  • Experience in successfully partnering with IT staff to manage critical tools and systems
  • Excellent written and oral communication skills
  • Excellent project management skills
  • Passion for the Anita Borg Institute’s mission, and a desire to work in a dynamic environment

Minimum Qualifications, Education and Experience

The qualifications below are the knowledge, skills, and abilities required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Computer Science, Engineering, or Business; Master’s degree or MBA highly desirable
  • Ten years experience as a customer success leader

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear
  • Routine and frequent travel requires driving and sitting in a car for moderate periods of time
  • Walking or standing within office area is routinely required; bending, kneeling and stretching may be required for the operation of equipment
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl
  • The employee must regularly lift and/or move up to 25 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Job duties are performed in an office and home office using standard office equipment such as a computer, printer, scanner, and telephone
  • The noise level in the work environment is usually low to moderate

Qualified candidates passionate about closing the gender gap in computer science should email a resume and a well-written cover letter that includes current and desired compensation to employment@anitaborg.org and indicate Senior Director, Partner Engagement and Success in the subject line.

About Anita Borg Institute

The Anita Borg Institute (ABI) envisions a future where the people who imagine and build technology mirror the people and societies that use it. To achieve that vision we connect, inspire, and guide women in computing and organizations that view technology innovation as a strategic imperative.

As a mission-driven nonprofit, it is essential to expand communications concerning the underrepresentation of women in technical roles, the importance of increasing diversity in tech and promoting solutions to these issues. As the leading advocate for women in tech, ABI provides key influencers, organizations, and individual women technologists with insight about the challenges that women face in technical careers, why this matters, the stories of women who are succeeding and the solutions necessary to build inclusive work environments. Through creative, integrated communications to key influencers, the press, and stakeholders in the broader tech and business communities, we can drive awareness of this important issue and promote change.